Can Microsoft Teams replace your phone system?

Microsoft Teams Phone System’s rise in popularity

The workplace has dramatically changed over the past few years and the impact of COVID has caused lasting trends of working remotely.

This has had a profound effect on the way businesses communicate both internally and with clients. To accommodate these growing trends, many businesses have started to replace their telephone system with Microsoft Teams.

But is this the right solution for your business?

Read on to discover more information about Microsoft Teams phone systems, and their suitability for different businesses.

What are the advantages of a Microsoft Teams Phone System?

Microsoft Teams provides businesses with a single platform for all their business communications.

Centralising your communications to a single application makes it easy to manage whether you are at your desk or out of the office. It is easily accessible, it can be used via a desktop app, on a mobile device, or through a handset. This is a simple and effective way of staying in touch with all your team.

Teams are also extremely cost-effective due to cloud-based hosting and affordable call packages.

Microsoft 365 Business Voice means you can use Microsoft Teams to handle all incoming and outgoing calls to your business including features like auto-attendant, calls transferring, and voicemail.

Lastly, Teams has many features which businesses using traditional phone systems miss out on such as video conferencing, chat and file storage.

Changing your current system

Despite Microsoft Teams’ great features, it is important to compare them with your business’ needs before making the switch to avoid ending up with an impractical solution.

It is also important to think about the type of experience you want to give your callers. For example, one downfall to Teams is that it does not have an enterprise-level phone system functionality. It is important to consider if you are willing to compromise on these types of features before making the switch.

Lastly, remember that looking at your current network and speaking to your provider is always an option. This can often be a simple way to get the features your business needs without the hassle of switching networks.

Is a Microsoft Teams phone system suitable for every business?

Every business is different, with a unique company culture and way of working with one another. There are plenty of communication solutions available, and it is advisable to explore several options before making a decision.

Microsoft Teams was built for the purpose of collaboration. So, whilst the video, chat, and calling features are excellent and have helped many people who work remotely, for some businesses, it does not completely replace a phone system to communicate with customers. If you are a business with complex enterprise infrastructures, you may want to explore other solutions.

For more information about business communication solutions, get in touch with our team of experts on 0345 241 1521, or email info@intuitycomms.com today.