With billions of telephone calls taking place each day, it has never been more important for organisations to keep records of their interaction with customers.
Installing one of our call recording solutions will ensure:
- The highest levels of customer satisfaction, as a result of increased agent engagement, overall improving your contact centre performance.
- compliance with the PCI/DSS.
- You are fully equipped to handle dispute resolution quickly and efficiently.
- You are providing the necessary protection for vulnerable customers.
- Multi-location interaction capture and infinite storage.
- Speech to text – enabling calls to be identified and located by words, names or phrases.
- Complete analytics to gather customer insights, monitor agent performance and identify business-critical issues.
We can provide you with a scalable, intuitive and feature-rich call recording solution that will integrate with any leading PBX and contact centre solution and will fulfil your company needs and your technology strategy.
Benefits of call recording for business
- Improved customer satisfaction, leading to brand loyalty.
- Detailed customer analytics, highlighting trends.
- Continuous staff development.
- Feature-rich, resilient and scalable agile working tool.
Intuity Communications is a recognised expert in supplying and servicing call recording solutions that integrate a range of technologies to provide a consistent user experience across multiple devices and media.
Why Choose Intuity Communications?
With decades of experience under our belts, Intuity Communications can work with you to audit, plan, design, supply and maintain your equipment, advise on processes and train your team members to be able to maximise the potential of call recording systems.
Our customers recognise that by taking the time to understand their unique business requirements we can design and implement solutions that deliver maximum value and return on investment.
Whether you’re seeking to create a new call recording system or wishing to update, upgrade or enhance your existing set-up, we provide secure, resilient and flexible solutions that integrate seamlessly with your existing infrastructure.
Intuity Communications supplies and supports telecoms systems for organisations of 30 to 3,000+ users in Hertfordshire, Bedfordshire, Buckinghamshire, Cambridgeshire, London and the south-east of the UK.