Cloud telephony
Replace older phone systems with a cloud-based service that supports flexible users, simpler management and improved resilience.
- Hosted calling and voicemail.
- Auto attendants and call queues.
- Desk phone, softphone and mobile support.
Unified Communications
Unified communications that make business calling easier to manage
Intuity helps organisations bring voice, video, messaging, meetings, mobiles and customer contact together. Whether you are replacing an ageing PBX, reviewing Microsoft Teams voice, moving to cloud telephony or improving call handling across multiple sites, we help build a practical communications setup around the way your people work.
Cloud telephony
Microsoft Teams voice
PBX migration
SIP and numbering
Mobile working
Call routing
Joined-up communication
Voice, collaboration and customer contact working together
A strong unified communications setup helps users communicate clearly, supports hybrid working and gives the business more control over how calls are handled.
Flexible
Support office, hybrid and remote users.
Managed
Reduce day-to-day administration and support issues.
Scalable
Add users, sites and features as the business changes.
Connected
Align voice with connectivity, network and IT support.
Modern business communications
Move from separate tools to a clearer communications platform
Many organisations still manage a mix of old phone systems, mobile contracts, separate meeting tools, different call routing rules and limited reporting. This can make support harder, increase cost and create a poor user experience.
Unified communications helps simplify this by bringing the main communication tools into a more consistent model. Users can make and receive calls, join meetings, send messages, access voicemail and work across devices while the business gains better control over routing, numbers, policies and support.
What we provide
Unified communications services for modern organisations
Intuity helps businesses review, design, migrate and support communications platforms that fit around users, sites, numbers, applications, connectivity and customer contact needs.
Teams voice
Add business calling into Microsoft Teams so users can handle internal collaboration and external calls from one familiar workspace.
- Calling policies and user setup.
- Number migration planning.
- Device and headset guidance.
PBX replacement
Move away from ageing PBX platforms with a controlled migration plan that protects numbers, call flows and business-critical users.
- Existing system discovery.
- Call flow documentation.
- Phased migration planning.
SIP, numbers and routing
Review numbering, SIP services, inbound routing and resilience so calls reach the right users and teams.
- DDI and main number planning.
- Inbound call routing.
- Resilience and failover options.
Hybrid workforce support
Give users consistent access to calling and collaboration across offices, home working, mobiles and shared spaces.
- Softphone and mobile app use.
- Desk phone requirements.
- User adoption and support.
Reporting and support
Improve visibility of call activity, user issues, service performance and ongoing communications requirements.
- Call reporting guidance.
- Support and change management.
- Ongoing service review.
Deep-dive guide
What unified communications solves for growing organisations
Unified communications is not just a new phone system. It is a way to make voice, collaboration, mobile working and customer contact easier to manage.
The bigger picture
Disconnected tools create missed calls, poor visibility and more support work
A company may have an ageing PBX, Microsoft Teams for meetings, separate mobile contracts, basic voicemail, several supplier contracts and limited call reporting. This creates avoidable complexity for users, managers and IT teams.
Unified communications brings the main tools into a clearer model so users can work across suitable devices while the business keeps control of numbers, call routing, voicemail, policies, reporting and support.
- Fewer disconnected services to manage.
- Clearer routing for customers and internal teams.
- Better support for hybrid and remote workers.
Know what exists today
Review users, numbers, call flows, devices, contracts, Teams usage and known pain points.
Choose the right model
Decide whether cloud telephony, Teams Voice, SIP, hosted voice or a hybrid setup is the best fit.
Check readiness
Confirm connectivity, firewall, LAN, Wi-Fi, users and devices are ready before migration.
Move with less disruption
Plan testing, number migration, user communication and go-live support before switching users over.
Cloud telephony
Cloud telephony moves calling away from traditional on-site PBX hardware and into a hosted platform.
- Inbound and outbound calling.
- Voicemail, transfers and call forwarding.
- Auto attendants, call queues and reporting.
- Softphone, desk phone and mobile app support.
Microsoft Teams Voice
Teams Voice adds external calling into Microsoft Teams, helping users handle meetings, chat and calls from one workspace.
- Calling policies and user setup.
- Number migration planning.
- Teams-certified devices and headsets.
- Auto attendants and call queues.
PBX migration
A PBX migration should start with discovery, not licence ordering. Numbers, extensions, users and call flows need to be documented first.
- Current system audit.
- Number and DDI inventory.
- Reception and hunt group review.
- Phased migration planning.
SIP and numbering
Numbering is critical because customers, suppliers and staff rely on calls reaching the right destination.
- Main published numbers.
- DDIs and non-geographic numbers.
- Inbound and outbound presentation.
- Failover and disaster recovery routing.
Mobile and hybrid users
Unified communications should match how people actually work, whether they use desk phones, softphones, mobiles or Teams clients.
- Office-based users.
- Hybrid and remote users.
- Reception and front-of-house teams.
- Field-based and mobile staff.
Contact centre readiness
Some organisations need more than basic call queues. A contact centre can add deeper reporting, call recording, wallboards and supervisor tools.
- Queue and agent review.
- Reporting requirements.
- Supervisor visibility.
- Future omnichannel planning.
Technical readiness
The wider environment must be ready for cloud voice
Call quality depends on more than the communications platform. Connectivity, LAN, Wi-Fi, firewall rules, devices and user policies all matter.
Connectivity checks
Cloud calling and Teams Voice need stable internet access. A connection that works for email may still create poor voice quality if it has high jitter or packet loss.
- Bandwidth per site.
- Latency, jitter and packet loss.
- Primary and backup circuits.
- Router and firewall performance.
LAN and Wi-Fi readiness
Local network quality can affect call performance, especially where users rely on Wi-Fi for softphone or Teams calling.
- Switch age and capacity.
- VLAN design.
- Wi-Fi coverage and density.
- Power over Ethernet requirements.
Security and access
Unified communications should be secured as part of the wider IT environment without making the service difficult to use.
- Multi-factor authentication.
- Conditional access.
- Admin permissions.
- SIP and fraud prevention controls.
Need to check if your network is ready?
Intuity can review connectivity, firewall, LAN, Wi-Fi and Microsoft 365 readiness before you migrate voice services.
Business impact
Better communications improve how people work and how customers reach you
Unified communications is not just a phone system replacement. It affects hybrid working, customer experience, internal collaboration, call handling, service resilience and how easy the environment is to support.
For users
Make and receive calls across suitable devices and locations.
For managers
Improve control over call routing, users, numbers and policies.
For customers
Help calls reach the right team with fewer avoidable delays.
For IT teams
Simplify support, changes and ongoing service management.
How it fits together
Simplified unified communications architecture
A reliable communications platform depends on users, devices, cloud services, connectivity, network quality, number routing and support processes working together.
From user device to voice service
Call quality and reliability are affected by more than the voice platform itself. Connectivity, firewall rules, LAN switching, Wi-Fi, headsets, devices and number routing all need to be considered during design and migration.
Users and devices
Desk phones, mobiles, laptops and Teams clients
Network and access
LAN, Wi-Fi, firewall, internet and SIP services
Voice platform
Cloud telephony, Teams voice, routing and voicemail
Why Intuity
Communications advice from a team that understands the wider technology estate
A voice migration can fail when it is treated as a simple licence change. Intuity looks at the wider environment, including numbers, users, devices, connectivity, networks, security, mobile working, support needs and customer call handling.
This helps reduce avoidable disruption and gives the business a clearer route from current systems to a better communications platform.
Current estate review
We assess the existing PBX, call flows, numbers, users, handsets and known pain points.
Practical design
We shape the platform around business needs, user groups, sites and customer contact routes.
Controlled migration
We help plan testing, porting, user readiness and go-live activity.
Ongoing support
We remain available to support changes, new users, reporting and future improvements.
Our process
A clear process for moving to better communications
We help move from review and design into migration, testing and support with clear stages and practical planning.
Discover
Review users, sites, numbers, current systems, call flows, devices and support requirements.
Design
Agree the right platform, routing, devices, licences, policies and migration approach.
Migrate
Prepare users, test services, manage number porting and move the business in a controlled way.
Support
Provide ongoing help for changes, service questions, reporting and future improvement.
Real-world scenarios
Common unified communications projects Intuity can help plan
Every business has different users, numbers, devices and risks. These scenarios show how unified communications projects often start and what needs to be considered.
Hybrid workforce moving from PBX to Teams voice
A business with an older PBX may have office users, remote workers, mobiles, reception call flows, hunt groups, voicemail, analogue devices and several published numbers. Moving this directly into Teams without a proper review can lead to routing errors, poor call quality and confused users.
- Current call flows and numbers documented.
- Teams voice readiness checked.
- Connectivity and firewall requirements reviewed.
- User training and go-live support planned.
Multi-site business needing one clear call routing model
A business with several sites may have different reception numbers, local hunt groups and inconsistent opening hours. Intuity can help create one documented routing model while still allowing each site to keep the local call handling it needs.
- Main numbers, DDIs and site numbers reviewed.
- Overflow and out-of-hours routing agreed.
- Call queues and auto attendants designed.
Office move with old phone system due for replacement
An office move is often the right time to replace an old PBX. Intuity can help review which handsets, numbers, call flows and users should move to the new environment before the physical move takes place.
- Old PBX dependencies checked.
- New connectivity and LAN readiness reviewed.
- Go-live plan aligned with the office move date.
Customer service team outgrowing basic call queues
A team may start with basic call queues but later need better visibility of missed calls, busy periods and customer wait times. Intuity can help decide whether improved call reporting or a contact centre platform is the better next step.
- Queue volumes and missed call issues reviewed.
- Reporting and wallboard needs discussed.
- Contact centre readiness considered.
Remote sales team needing consistent business calling
Sales teams often need to call from mobiles, laptops and home offices while still presenting the right business number. Intuity can help set up a more consistent calling model across devices.
- Mobile and softphone requirements mapped.
- Outbound number presentation agreed.
- Voicemail, call forwarding and escalation reviewed.
Business reducing telecoms contracts and duplicated services
Organisations often build up separate contracts for mobiles, SIP, hosted voice, PBX maintenance, call recording and meeting tools. Intuity can help review what is still needed and where services can be simplified.
- Existing contracts and services reviewed.
- Unused or duplicated services identified.
- Future service model designed around real user need.
Buyer fit
Who benefits from unified communications?
Unified communications projects are often driven by ageing phone systems, hybrid working, customer experience issues, office moves, cost review or the need to simplify support.
Operations Director
Needs reliable call handling, fewer communication problems and better support for office and remote teams. The main concern is whether calls reach the right people without disrupting the business.
IT Manager
Needs a manageable platform, clear migration plan and support across users, devices, networks and voice services. Network readiness, documentation and post-go-live support matter most.
Finance Director
Needs to reduce waste, understand licence and service costs, and avoid unnecessary complexity. The focus is cost control, contract clarity and the value of moving away from older systems.
Provider comparison
Compare unified communications support approaches
The right partner should understand voice, Microsoft Teams, networks, connectivity, user support and the practical detail of business migration.
Licence-only sellers
May provide licences or a basic hosted voice service, but may not review call flows, numbering, network readiness or user adoption in enough detail.
IT-only support
May understand Microsoft 365 users and devices, but may not always provide deep voice, SIP, carrier, numbering and call routing experience.
Traditional telecoms provider
May understand phone systems and numbers, but may not always align voice with Microsoft 365, cyber security, networks, connectivity and wider IT support.
Intuity
Helps align unified communications with Teams voice, cloud telephony, connectivity, network quality, cyber security, mobiles and ongoing support.
FAQs
Unified communications questions
What is unified communications?
Unified communications brings business communication tools together, including voice, video, messaging, meetings, voicemail, mobiles, call routing and collaboration tools.
Is unified communications the same as cloud telephony?
Not exactly. Cloud telephony is usually the voice calling part. Unified communications is broader and can include collaboration, meetings, mobile working and integration with other systems.
Can Intuity replace an old phone system?
Yes. Intuity can review the current system, document users, numbers and call flows, then recommend a suitable cloud, Teams voice or hybrid approach.
Can Microsoft Teams replace a phone system?
Teams Voice can replace many traditional phone system functions for suitable organisations, but call routing, devices, licences, contact centre needs and user behaviour must be reviewed first.
Can users keep existing phone numbers?
In most cases, existing business numbers can be planned for migration. The exact approach depends on the current provider, number type, porting requirements and target service.
Will users need desk phones?
Some users may still need desk phones, but many can use softphones, Teams clients, mobile apps or headsets. The right device choice depends on role and working style.
Will cloud calling work for remote users?
Yes, where users have suitable devices, stable internet access and the right policies. Remote user experience should be tested as part of the migration plan.
Does call quality depend on the network?
Yes. Bandwidth, latency, jitter, packet loss, Wi-Fi coverage, firewall configuration and endpoint quality all affect cloud calling and Teams voice performance.
Can unified communications link to a contact centre?
Yes. Unified communications can work alongside a contact centre platform where the business needs advanced queueing, reporting, call recording, wallboards or supervisor tools.
Speak to Intuity
Ready to review your communications setup?
Talk to Intuity about cloud telephony, Microsoft Teams voice, PBX migration, SIP, call routing, mobiles and ongoing support.