Equip your employees with the necessary tools to increase their productivity, profitability and efficiency, and excel far beyond their performance targets.
Intuity Communications delivers expert call centre solutions to ensure a first-class experience across yours and your customers’ preferred channels. Using the latest technologies, we integrate our solutions within your existing ones, delivering a scalable, reliable and easy to use system which puts your customer’s needs at the forefront.
Tailored to Your Business
Customer service is at the heart of every business. Yet, outstanding delivery is not as common as you might expect. It is not enough to hire an engaged workforce. Employees need to feel empowered by the technology around them, supported by easy access to modern and effective contact centre solutions.
At Intuity Communications, we work with you to understand your business requirements. Our call centre services combine a range of SMS, email, instant messaging, voice, fixed and mobile telephony solutions. We’ll integrate the most efficient, reliable and secure telecommunications solutions into your systems and provide the right experience for you and your customers. Over time, we’ll maintain, service and upgrade them, giving you an advantage over your competitors and delivering guaranteed business continuity.
Whether you’re looking for on-site or cloud-based contact centre options, our experts will support you to maximise the potential of your customer management systems.
Speak to a member of the team to see how we can help.
How Our Call Centre Solutions Help Your Business
Having the right call centre solution in place will enable your business to deliver the level of service your customers expect:
Speak direct to customers
Put your customer in the driving seat with the ability to communicate through a multi-channel platform. Managed by one central, integrated system, empower your customers to speak to you through their choice of device, at a time that is convenient to them.
Manage your costs more effectively and gain new insights to support business growth with an improved return on investment.
Increase employee productivity
Support your teams to be more efficient, and optimise customer interactions, through speech analytics and call scripting functionalities.
Improve workforce flexibility
Enable greater mobility and employee retention, with call centre solutions that support agile working across multiple devices and platforms.
Reduce security concerns
Select the most appropriate systems for you, with a mix of cloud-based and on-site solutions which match your security needs and integration requirements.
Call Centre Solutions from Intuity
As a recognised expert in contact centre technology, we’ll work with you to plan, design, install and maintain your contact centre. We’ll also train your team, imparting our knowledge onto them, so they can maximise the potential of your systems.
Whether you’re looking to implement a new contact centre, upgrade or enhance your existing architecture, let us find a solution to significantly enhance your customer experience.