Intuity Communications, a nationwide business telecommunications provider, won Business of the Year – North of Hertfordshire at the Inspiring Herts Awards 2021. The Inspire Herts Awards, which took place on the 9th of September, are run by the Hertfordshire Chamber of Commerce. The Awards allow businesses to showcase and share their success with all the […]
About Martin Green
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The world is changing at a fast pace with each year that passes; and the same goes for the future of customer support. From development in technology to AI and chatbots becoming the new norm, customer support is changing for better scalability, workforce efficiency and unified communications. Read on to discover what’s in store for […]
If your company needs to record phone calls and virtual meetings, recognising the best GDPR practices when doing so is essential. The General Data Protection Regulation (GDPR) was introduced as a new data law by the European Union in 2018 to help protect consumer personal data. As a result, call centres and other businesses that […]
Are you aware of the benefits 5G has to offer? This network upgrade is already having a huge impact on the world and will continue to revolutionise business telecommunications and the way individuals will communicate with each other in the years to come. We’ve taken a closer look at what 5G has to offer, listing […]
Are you aware of the BT ISDN switch off that’s just around the corner? Don’t worry if you haven’t. Check out our guide below for a breakdown of everything you need to know about the ISDN switch off and how you can prepare for this new era of business telecommunications. What is the PSTN and […]
After the strange times of the past year, it can be hard to stay positive. This is no different for when it comes to maintaining a positive workplace culture. But what actually is workplace culture? Why is it important? And what can you do to maintain it positively whilst working from home? This guide covers […]
The past year has been a challenge for all businesses, with offices having to close and working from home becoming the new norm. Though costly and time-consuming commutes have been cut out, remote working comes with its challenges. Luckily for you, we’re here to help your team thrive as you work from your bedroom, kitchen […]
Reasons why you should upgrade to a cloud-based contact centre in the new year. In light of the Coronavirus pandemic, you have probably made some leaps in technological advances, to enable your business to continue functioning with staff members working from home. But does this extend as far as your customer service agents? Choosing to […]
Being in peak festive season and amidst an erratic pandemic, is the experience you provide to your customers making you stand out in a crowd or is it sending you along a route of reputational ruin? Historically customer service has been built on the premise that the “customer is King” and the “customer is always […]
Intuity Communications Pumpkin carving competition With CoronaVirus throwing a spanner in the works and preventing many of us from taking part in the activities we really enjoy, the team at Intuity Communications thought we would create a bit of fun by running a pumpkin carving competition. Its just for the kids, so apologies to all […]