Route client calls to the right department or fee earner
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Legal communications
Business telephone systems for solicitors and legal firms across the UK
Legal teams need calls to reach the right fee earner quickly while protecting client confidentiality and maintaining a professional service. Intuity can provide cloud telephony, Teams voice, call recording options, mobile working and resilient connectivity for single-site and multi-office firms.
Designed for your working environment
Improve how calls reach the right people
Professional telephone systems for legal firms requiring dependable call handling, secure remote working and clear client communication.
What the solution can help with
- Route client calls to the right department or fee earner
- Support hybrid and home-based legal teams
- Retain existing business telephone numbers
- Provide authorised call recording where appropriate
- Connect offices through one managed platform
- Improve resilience for time-sensitive client work
Suitable capabilities
A solution can combine voice, connectivity and support
The exact design should follow the organisation’s users, sites, call flows, risk requirements and existing technology.
- Direct dial numbers
- Teams integration
- Call recording options
- Mobile applications
- Multi-office routing
- Secure connectivity
Common communication improvements
What the service can help your team achieve
Support hybrid and home-based legal teams
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Retain existing business telephone numbers
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Provide authorised call recording where appropriate
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Connect offices through one managed platform
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Improve resilience for time-sensitive client work
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Related Intuity services
Build the phone system into a wider technology plan
Sector requirements may also depend on connectivity, mobile, security, contact centre and ongoing IT support.
Migration approach
Plan the change before moving numbers and users
Audit
Document numbers, users, sites, devices, contracts, call flows and integrations.
Design
Agree the future call handling, resilience, permissions, reporting and device approach.
Migrate
Configure, test, train users and coordinate number porting within an agreed change plan.
Improve
Review service performance, user feedback, reporting and future changes after launch.
Frequently asked questions
Legal phone-system questions
What is the best phone system for solicitors, barristers, conveyancers, legal practices and professional services firms?
The best option depends on user numbers, sites, call flows, integrations, resilience requirements and existing contracts. Intuity reviews these points before recommending cloud telephony, Microsoft Teams voice, contact centre features or a blended solution.
Can existing business telephone numbers be retained?
In most cases existing geographic and non-geographic numbers can be ported to a new provider. The porting plan should be checked before any existing service is cancelled.
Can the system support several offices and remote workers?
Yes. Cloud phone systems can connect branches, home workers and mobile users through one managed platform with shared call routing, presence and reporting.
Can the phone system work with Microsoft Teams?
Yes. Depending on the selected platform, Microsoft Teams can be used as the main calling interface or connected to a wider cloud communications service.
How is migration disruption reduced?
Intuity can document numbers, users, devices, call flows, connectivity and dependencies before migration. Testing, number-port planning, user communication and an agreed change window reduce avoidable disruption.
Review your current legal communications
Intuity can review your current contract, telephone numbers, user requirements, locations, connectivity, call handling and future plans before recommending a suitable route forward.