Privacy Policy
Organisation: Intuity Communications Ltd
Website: www.intuitycomms.com
Effective date: 01 June 2026
Review date: To be confirmed
Data protection contact: info@intuitycomms.com
1. Purpose of this policy
Intuity Communications Ltd is committed to protecting personal information and being clear about how we collect, use, store and share it. This Privacy Policy explains how we handle personal information when people visit our website, contact us, buy services from us, work with us, apply for roles, attend events or otherwise interact with our business.
This policy applies to personal information about customers, prospective customers, suppliers, partners, website users, job applicants and other business contacts. It does not form part of any contract of employment or contract for services.
2. Who we are
Intuity Communications Ltd provides business communications, unified communications, contact centre, connectivity, cyber security, mobile, IT support and related technology services. For the personal information covered by this policy, Intuity Communications Ltd will usually act as the data controller. Where we process personal information strictly on behalf of a customer under written instructions, we may act as a data processor.
3. Personal information we may collect
The personal information we collect will depend on your relationship with us. It may include:
- Identity and contact details, such as name, job title, business name, postal address, email address and telephone number.
- Account and service details, such as customer reference, service history, support tickets, installation details, billing contact details and contract information.
- Communications with us, including emails, telephone calls, meeting notes, contact form submissions, live chat messages and survey responses.
- Technical and website data, such as IP address, browser type, device information, pages viewed, referral source, approximate location and cookie preferences.
- Marketing preferences, such as whether you have opted in or opted out of marketing communications.
- Payment and finance administration information, such as purchase orders, invoice details and payment status.
- Recruitment information, such as CVs, employment history, qualifications, references, interview notes and right-to-work information.
- Security information, such as access logs, CCTV at our premises if applicable, system audit logs and cyber security event data where needed.
4. How we collect personal information
- Directly from you when you complete a form, email us, call us, request a quote, book a meeting, sign a contract, raise a support ticket or apply for a role.
- From the organisation you work for, for example when it asks us to provide services, support, billing or account management.
- From service partners, vendors, distributors and carriers where this is needed to provide or support a service.
- Automatically through our website and systems, including cookies, server logs, security tools and analytics tools.
- From public sources such as Companies House, business websites, LinkedIn or other professional directories where relevant to business-to-business communications.
5. How and why we use personal information
| Purpose | Examples | Lawful basis |
|---|---|---|
| Provide services and support | Setting up, managing, monitoring and supporting telecoms, IT, connectivity, cloud and related services. | Contract performance, legitimate interests and legal obligations. |
| Manage customer accounts | Quotes, orders, renewals, billing, service reviews, complaints and account administration. | Contract performance and legitimate interests. |
| Respond to enquiries | Handling website forms, calls, emails, meeting requests and quote requests. | Legitimate interests and pre-contract steps. |
| Improve our website and services | Understanding website use, service demand, customer feedback and product performance. | Legitimate interests, and consent where required for cookies or analytics. |
| Marketing and business development | Sending relevant updates about our services, events, insights and offers. | Consent where required, or legitimate interests for business-to-business marketing where permitted. |
| Security and fraud prevention | Protecting networks, systems, premises, data and users from unauthorised access or misuse. | Legitimate interests and legal obligations. |
| Recruitment | Assessing applications, arranging interviews, checking eligibility and making hiring decisions. | Pre-contract steps, legitimate interests and legal obligations. |
| Legal and regulatory compliance | Record keeping, audits, tax, accounting, dispute handling and regulatory requests. | Legal obligations and legitimate interests. |
6. Marketing communications
We may contact business customers and business contacts with information about services that may be relevant to their organisation. We will only send electronic marketing where we have a lawful basis to do so and where required permissions are in place. You can opt out of marketing at any time by using the unsubscribe link in an email or by contacting us directly.
Service messages, such as planned maintenance, security updates, billing reminders or contract notices, are not marketing and may still be sent where they are needed.
7. Cookies and similar technologies
Our website may use cookies and similar technologies to make the site work, remember choices, understand site performance and support marketing. Essential cookies may be set without consent where they are needed to provide the website or a service requested by the user. Non-essential cookies should only be set where consent has been given. More information is provided in our separate Cookie Policy.
8. Sharing personal information
We may share personal information where necessary and proportionate with:
- Telecoms, cloud, software, cyber security, connectivity and IT service vendors, carriers and distributors who help us deliver services.
- Professional advisers, such as accountants, auditors, insurers, legal advisers and consultants.
- Payment, finance, CRM, ticketing, hosting, email, backup, analytics, document management and business administration providers.
- Public authorities, regulators, law enforcement bodies or courts where required by law or where necessary to protect rights, property or safety.
- A buyer, investor or professional adviser in connection with a business sale, restructure, merger or acquisition, subject to appropriate safeguards.
We do not sell personal information to third parties.
9. International transfers
Some suppliers and technology platforms may process personal information outside the United Kingdom. Where this happens, we will use appropriate safeguards, such as adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or another lawful transfer mechanism.
10. Data retention
We keep personal information only for as long as needed for the purpose it was collected, including to meet legal, accounting, tax, audit, contractual and operational requirements. Retention periods vary depending on the type of information and the reason for processing.
- Customer and contract records are normally retained for the life of the relationship and for a suitable period afterwards.
- Support tickets and service records are retained for as long as needed to provide support, manage service history and resolve disputes.
- Marketing records are retained until you opt out or until we decide the information is no longer current or useful.
- Recruitment records are normally retained for a limited period after the recruitment process unless a longer period is needed or agreed.
- Website analytics and cookie data are retained according to the settings of the relevant tool and cookie category.
11. Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These may include access controls, authentication, encryption, secure configuration, monitoring, backups, staff training, supplier due diligence and incident response procedures.
12. Your rights
Depending on the circumstances, you may have rights to:
- Ask for access to your personal information.
- Ask for inaccurate or incomplete information to be corrected.
- Ask for personal information to be erased.
- Ask us to restrict processing.
- Object to processing based on legitimate interests or direct marketing.
- Ask for data portability where this applies.
- Withdraw consent where processing is based on consent.
- Complain to the UK Information Commissioner's Office.
To exercise your rights, contact us using the details in this policy. We may need to verify your identity before responding. Some rights are subject to legal limits and exemptions.
13. Children
Our website and services are intended for business users and are not directed at children. We do not knowingly collect personal information from children through our website for marketing purposes.
14. Links to other websites
Our website may contain links to third-party websites, platforms or social media pages. We are not responsible for the privacy practices of those third parties.
15. Changes to this policy
We may update this policy from time to time to reflect changes in our services, systems, suppliers, legal requirements or business practices. The latest version should be published on our website with the effective date shown above.
16. Contact us
For privacy questions or requests, contact Intuity Communications Ltd using the details below:
Email: info@intuitycomms.com
Website: www.intuitycomms.com
You also have the right to complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint