Connect stores and head office on one platform
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Retail communications
Cloud phone systems for retail and multi-site businesses across the UK
Retail businesses need consistent call handling across shops, branches, head office and customer service teams. Intuity can provide centralised cloud voice, location-based routing, call reporting, business mobile and resilient connectivity.
Designed for your working environment
Improve how calls reach the right people
Centralised cloud telephony that connects stores, head office, customer service teams and mobile managers.
What the solution can help with
- Connect stores and head office on one platform
- Route callers by location, department or opening hours
- Make it easier to add new branches and users
- Give managers access from mobile devices
- Use reporting to monitor call demand
- Improve resilience at revenue-critical locations
Suitable capabilities
A solution can combine voice, connectivity and support
The exact design should follow the organisation’s users, sites, call flows, risk requirements and existing technology.
- Multi-site management
- Location routing
- Opening-hours routing
- Business mobile
- Call analytics
- Resilient connectivity
Common communication improvements
What the service can help your team achieve
Route callers by location, department or opening hours
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Make it easier to add new branches and users
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Give managers access from mobile devices
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Use reporting to monitor call demand
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Improve resilience at revenue-critical locations
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Related Intuity services
Build the phone system into a wider technology plan
Sector requirements may also depend on connectivity, mobile, security, contact centre and ongoing IT support.
Migration approach
Plan the change before moving numbers and users
Audit
Document numbers, users, sites, devices, contracts, call flows and integrations.
Design
Agree the future call handling, resilience, permissions, reporting and device approach.
Migrate
Configure, test, train users and coordinate number porting within an agreed change plan.
Improve
Review service performance, user feedback, reporting and future changes after launch.
Frequently asked questions
Retail phone-system questions
What is the best phone system for retailers, showroom operators, franchises, dealerships and multi-site customer service teams?
The best option depends on user numbers, sites, call flows, integrations, resilience requirements and existing contracts. Intuity reviews these points before recommending cloud telephony, Microsoft Teams voice, contact centre features or a blended solution.
Can existing business telephone numbers be retained?
In most cases existing geographic and non-geographic numbers can be ported to a new provider. The porting plan should be checked before any existing service is cancelled.
Can the system support several offices and remote workers?
Yes. Cloud phone systems can connect branches, home workers and mobile users through one managed platform with shared call routing, presence and reporting.
Can the phone system work with Microsoft Teams?
Yes. Depending on the selected platform, Microsoft Teams can be used as the main calling interface or connected to a wider cloud communications service.
How is migration disruption reduced?
Intuity can document numbers, users, devices, call flows, connectivity and dependencies before migration. Testing, number-port planning, user communication and an agreed change window reduce avoidable disruption.
Review your current retail communications
Intuity can review your current contract, telephone numbers, user requirements, locations, connectivity, call handling and future plans before recommending a suitable route forward.