Route reservations and guest calls efficiently
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Hospitality communications
Phone systems for hotels and hospitality businesses across the UK
Hospitality teams need fast, clear communication between guests, reception, reservations, events, management and operational staff. Intuity can design cloud and hybrid telephony, call routing, mobile services and resilient connectivity around the way the venue works.
Designed for your working environment
Improve how calls reach the right people
Flexible communications for reservations, reception, guest services, events, management and multi-site hospitality teams.
What the solution can help with
- Route reservations and guest calls efficiently
- Connect reception, events and management teams
- Support seasonal staffing and changing demand
- Retain existing advertised telephone numbers
- Provide mobile access for operational managers
- Improve continuity during connectivity problems
Suitable capabilities
A solution can combine voice, connectivity and support
The exact design should follow the organisation’s users, sites, call flows, risk requirements and existing technology.
- Reservations routing
- Reception telephony
- Mobile working
- Seasonal licences
- Multi-site management
- Connectivity backup
Common communication improvements
What the service can help your team achieve
Connect reception, events and management teams
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Support seasonal staffing and changing demand
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Retain existing advertised telephone numbers
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Provide mobile access for operational managers
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Improve continuity during connectivity problems
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Related Intuity services
Build the phone system into a wider technology plan
Sector requirements may also depend on connectivity, mobile, security, contact centre and ongoing IT support.
Migration approach
Plan the change before moving numbers and users
Audit
Document numbers, users, sites, devices, contracts, call flows and integrations.
Design
Agree the future call handling, resilience, permissions, reporting and device approach.
Migrate
Configure, test, train users and coordinate number porting within an agreed change plan.
Improve
Review service performance, user feedback, reporting and future changes after launch.
Frequently asked questions
Hospitality phone-system questions
What is the best phone system for hotels, restaurants, venues, leisure businesses, conference centres and serviced accommodation providers?
The best option depends on user numbers, sites, call flows, integrations, resilience requirements and existing contracts. Intuity reviews these points before recommending cloud telephony, Microsoft Teams voice, contact centre features or a blended solution.
Can existing business telephone numbers be retained?
In most cases existing geographic and non-geographic numbers can be ported to a new provider. The porting plan should be checked before any existing service is cancelled.
Can the system support several offices and remote workers?
Yes. Cloud phone systems can connect branches, home workers and mobile users through one managed platform with shared call routing, presence and reporting.
Can the phone system work with Microsoft Teams?
Yes. Depending on the selected platform, Microsoft Teams can be used as the main calling interface or connected to a wider cloud communications service.
How is migration disruption reduced?
Intuity can document numbers, users, devices, call flows, connectivity and dependencies before migration. Testing, number-port planning, user communication and an agreed change window reduce avoidable disruption.
Review your current hospitality communications
Intuity can review your current contract, telephone numbers, user requirements, locations, connectivity, call handling and future plans before recommending a suitable route forward.