Improve patient call routing and queue management
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Healthcare communications
Secure cloud telephony for healthcare organisations across the UK
Healthcare providers need dependable patient access, clear call routing and systems that remain manageable during busy periods. Intuity can design cloud communications, call queues, reporting, secure connectivity and support around the needs of clinical and administrative teams.
Designed for your working environment
Improve how calls reach the right people
Secure and resilient communications that help patients reach the right team while supporting busy reception and clinical staff.
What the solution can help with
- Improve patient call routing and queue management
- Support busy reception and appointment teams
- Connect multiple practices and remote workers
- Use call reporting to understand demand
- Improve resilience and service continuity
- Apply suitable security and access controls
Suitable capabilities
A solution can combine voice, connectivity and support
The exact design should follow the organisation’s users, sites, call flows, risk requirements and existing technology.
- Call queues
- Call reporting
- Multi-site telephony
- Secure connectivity
- Business continuity
- Managed support
Common communication improvements
What the service can help your team achieve
Support busy reception and appointment teams
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Connect multiple practices and remote workers
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Use call reporting to understand demand
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Improve resilience and service continuity
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Apply suitable security and access controls
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Related Intuity services
Build the phone system into a wider technology plan
Sector requirements may also depend on connectivity, mobile, security, contact centre and ongoing IT support.
Migration approach
Plan the change before moving numbers and users
Audit
Document numbers, users, sites, devices, contracts, call flows and integrations.
Design
Agree the future call handling, resilience, permissions, reporting and device approach.
Migrate
Configure, test, train users and coordinate number porting within an agreed change plan.
Improve
Review service performance, user feedback, reporting and future changes after launch.
Frequently asked questions
Healthcare phone-system questions
What is the best phone system for GP surgeries, dental practices, clinics, care providers and private healthcare organisations?
The best option depends on user numbers, sites, call flows, integrations, resilience requirements and existing contracts. Intuity reviews these points before recommending cloud telephony, Microsoft Teams voice, contact centre features or a blended solution.
Can existing business telephone numbers be retained?
In most cases existing geographic and non-geographic numbers can be ported to a new provider. The porting plan should be checked before any existing service is cancelled.
Can the system support several offices and remote workers?
Yes. Cloud phone systems can connect branches, home workers and mobile users through one managed platform with shared call routing, presence and reporting.
Can the phone system work with Microsoft Teams?
Yes. Depending on the selected platform, Microsoft Teams can be used as the main calling interface or connected to a wider cloud communications service.
How is migration disruption reduced?
Intuity can document numbers, users, devices, call flows, connectivity and dependencies before migration. Testing, number-port planning, user communication and an agreed change window reduce avoidable disruption.
Review your current healthcare communications
Intuity can review your current contract, telephone numbers, user requirements, locations, connectivity, call handling and future plans before recommending a suitable route forward.