Support office, remote and volunteer teams
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Charities communications
Cloud telephony for charities and not-for-profit organisations across the UK
Charities need dependable communication without unnecessary cost or administration. Intuity can provide flexible cloud calling, remote-user support, call routing, connectivity and cyber security services that scale with employees, volunteers and service demand.
Designed for your working environment
Improve how calls reach the right people
Simple, cost-controlled communications for staff, volunteers, service users and fundraising teams.
What the solution can help with
- Support office, remote and volunteer teams
- Route service-user and fundraising calls clearly
- Control costs as staffing levels change
- Use shared numbers without sharing personal details
- Improve continuity for essential services
- Combine communications and cyber security support
Suitable capabilities
A solution can combine voice, connectivity and support
The exact design should follow the organisation’s users, sites, call flows, risk requirements and existing technology.
- Flexible licences
- Remote working
- Call routing
- Shared numbers
- Cyber security
- Managed support
Common communication improvements
What the service can help your team achieve
Route service-user and fundraising calls clearly
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Control costs as staffing levels change
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Use shared numbers without sharing personal details
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Improve continuity for essential services
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Combine communications and cyber security support
The exact setup is agreed after reviewing users, locations, existing services, call flows and operational priorities.
Related Intuity services
Build the phone system into a wider technology plan
Sector requirements may also depend on connectivity, mobile, security, contact centre and ongoing IT support.
Migration approach
Plan the change before moving numbers and users
Audit
Document numbers, users, sites, devices, contracts, call flows and integrations.
Design
Agree the future call handling, resilience, permissions, reporting and device approach.
Migrate
Configure, test, train users and coordinate number porting within an agreed change plan.
Improve
Review service performance, user feedback, reporting and future changes after launch.
Frequently asked questions
Charities phone-system questions
What is the best phone system for charities, community organisations, membership bodies, social enterprises and not-for-profits?
The best option depends on user numbers, sites, call flows, integrations, resilience requirements and existing contracts. Intuity reviews these points before recommending cloud telephony, Microsoft Teams voice, contact centre features or a blended solution.
Can existing business telephone numbers be retained?
In most cases existing geographic and non-geographic numbers can be ported to a new provider. The porting plan should be checked before any existing service is cancelled.
Can the system support several offices and remote workers?
Yes. Cloud phone systems can connect branches, home workers and mobile users through one managed platform with shared call routing, presence and reporting.
Can the phone system work with Microsoft Teams?
Yes. Depending on the selected platform, Microsoft Teams can be used as the main calling interface or connected to a wider cloud communications service.
How is migration disruption reduced?
Intuity can document numbers, users, devices, call flows, connectivity and dependencies before migration. Testing, number-port planning, user communication and an agreed change window reduce avoidable disruption.
Review your current charities communications
Intuity can review your current contract, telephone numbers, user requirements, locations, connectivity, call handling and future plans before recommending a suitable route forward.