Segantii Capital Management Case Study
A trading-floor communications deployment followed by a complete London office move with no loss of trading time.
Designing a London trading solution and relocating it without losing a working market session
Segantii Capital Management required a reliable communications platform for approximately 20 London-based traders. The solution needed to support direct external calling, rapid internal communication and dependable operation within an environment where avoidable downtime could affect live trading activity.
Intuity designed the solution in partnership with the customer’s wider IT provider in Hong Kong. Approximately six months after the original deployment, Segantii moved to a new London office and asked Intuity to manage the physical relocation of the communications and associated IT equipment.
Initial requirements
The London team needed a compact but resilient telephone solution suitable for a financial-services environment. The platform had to be simple to administer locally while fitting into technology standards and support arrangements overseen by the wider IT provider in Hong Kong.
Intuity reviewed user numbers, telephone-number requirements, trader call patterns, network readiness, remote support and the proposed carrier service before producing the design.
The original solution
- Avaya IP Office sized for the London trading team.
- SIP trunks supporting direct inbound and outbound calls.
- Dedicated extensions and direct dial numbers for key users.
- Documented dial plans, call permissions and number presentation.
- Remote administration coordinated with the Hong Kong IT provider.
- Acceptance testing completed before the live handover.
Successful first deployment
The Avaya IP Office and SIP services were prepared and tested before migration. Intuity coordinated technical information with the overseas IT team so network access, addressing, security and support responsibilities were agreed before engineers attended the London office.
The platform was deployed without operational issues and entered service for the 20-person trading team. The clear documentation created during the first phase later became important when the customer decided to relocate.
The relocation challenge
Approximately six months later, Segantii confirmed that the London team would move to a new office. The customer asked Intuity to manage the full physical IT move rather than relocating only the telephone system.
The move had to be completed outside active trading hours. Equipment needed to be shut down in the correct order, labelled, protected for transport and reinstalled so the trading team could resume work at the new location without losing a market session.
Move planning and execution
Intuity agreed a cutover window, produced a device inventory and documented the shutdown and restart sequence. Hardware was decommissioned, labelled and packed into protective moving boxes before being transferred to the new office.
At the destination, engineers installed the equipment, restored network and voice connections, checked SIP registration and completed user-by-user call testing. A rollback and escalation route remained available until the customer confirmed operational acceptance.
The result
- Avaya IP Office and SIP trunks were deployed successfully for approximately 20 traders.
- The design was coordinated with the customer’s wider IT provider in Hong Kong.
- The original installation entered service without reported deployment issues.
- Intuity later managed the full physical IT and communications relocation.
- Equipment was decommissioned, packed, transported, reinstalled and tested in a controlled sequence.
- The new London office was operational for the next required trading period.
- No trading time or telephone service was lost as a result of the move.