Healthcare communications

Secure cloud telephony for healthcare organisations across the UK

Healthcare providers need dependable patient access, clear call routing and systems that remain manageable during busy periods. Intuity can design cloud communications, call queues, reporting, secure connectivity and support around the needs of clinical and administrative teams.

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Designed for your working environment

Improve how calls reach the right people

Secure and resilient communications that help patients reach the right team while supporting busy reception and clinical staff.

What the solution can help with

Improve patient call routing and queue management
Support busy reception and appointment teams
Connect multiple practices and remote workers
Use call reporting to understand demand
Improve resilience and service continuity
Apply suitable security and access controls

Suitable capabilities

A solution can combine voice, connectivity and support

The exact design should follow the organisation’s users, sites, call flows, risk requirements and existing technology.

Call queues
Call reporting
Multi-site telephony
Secure connectivity
Business continuity
Managed support

Full UK coverage

Cloud phone systems for healthcare across every UK region

Choose any UK nation or English region to view a focused page covering the sector, the wider service area and available communications services.

Intuity provides UK-wide support. Location pages describe service coverage and do not imply that Intuity has a physical office in every listed area.

Related Intuity services

Build the phone system into a wider technology plan

Sector requirements may also depend on connectivity, mobile, security, contact centre and ongoing IT support.

Unified Communications Voice and CX Contact Centre Connectivity Cyber Security Managed IT Support

Migration approach

Plan the change before moving numbers and users

Audit

Document numbers, users, sites, devices, contracts, call flows and integrations.

Design

Agree the future call handling, resilience, permissions, reporting and device approach.

Migrate

Configure, test, train users and coordinate number porting within an agreed change plan.

Improve

Review service performance, user feedback, reporting and future changes after launch.

Frequently asked questions

Healthcare phone-system questions

What is the best phone system for GP surgeries, dental practices, clinics, care providers and private healthcare organisations?

The best option depends on user numbers, sites, call flows, integrations, resilience requirements and existing contracts. Intuity reviews these points before recommending cloud telephony, Microsoft Teams voice, contact centre features or a blended solution.

Can existing business telephone numbers be retained?

In most cases existing geographic and non-geographic numbers can be ported to a new provider. The porting plan should be checked before any existing service is cancelled.

Can the system support several offices and remote workers?

Yes. Cloud phone systems can connect branches, home workers and mobile users through one managed platform with shared call routing, presence and reporting.

Can the phone system work with Microsoft Teams?

Yes. Depending on the selected platform, Microsoft Teams can be used as the main calling interface or connected to a wider cloud communications service.

How is migration disruption reduced?

Intuity can document numbers, users, devices, call flows, connectivity and dependencies before migration. Testing, number-port planning, user communication and an agreed change window reduce avoidable disruption.

Review your current healthcare communications

Intuity can review your current contract, telephone numbers, user requirements, locations, connectivity, call handling and future plans before recommending a suitable route forward.

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