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Charities communications

Cloud telephony for charities and not-for-profit organisations across the UK

Charities need dependable communication without unnecessary cost or administration. Intuity can provide flexible cloud calling, remote-user support, call routing, connectivity and cyber security services that scale with employees, volunteers and service demand.

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Designed for your working environment

Improve how calls reach the right people

Simple, cost-controlled communications for staff, volunteers, service users and fundraising teams.

What the solution can help with

  • Support office, remote and volunteer teams
  • Route service-user and fundraising calls clearly
  • Control costs as staffing levels change
  • Use shared numbers without sharing personal details
  • Improve continuity for essential services
  • Combine communications and cyber security support

Suitable capabilities

A solution can combine voice, connectivity and support

The exact design should follow the organisation’s users, sites, call flows, risk requirements and existing technology.

  • Flexible licences
  • Remote working
  • Call routing
  • Shared numbers
  • Cyber security
  • Managed support

Full UK coverage

Cloud telephony for charities across every UK region

Choose any UK nation or English region to view a focused page covering the sector, the wider service area and available communications services.

Cloud telephony for charities in North East England View communications solutions and support across North East England. Cloud telephony for charities in North West England View communications solutions and support across North West England. Cloud telephony for charities in Yorkshire and the Humber View communications solutions and support across Yorkshire and the Humber. Cloud telephony for charities in East Midlands View communications solutions and support across East Midlands. Cloud telephony for charities in West Midlands View communications solutions and support across West Midlands. Cloud telephony for charities in East of England View communications solutions and support across East of England. Cloud telephony for charities in London View communications solutions and support across London. Cloud telephony for charities in South East England View communications solutions and support across South East England. Cloud telephony for charities in South West England View communications solutions and support across South West England. Cloud telephony for charities in Scotland View communications solutions and support across Scotland. Cloud telephony for charities in Wales View communications solutions and support across Wales. Cloud telephony for charities in Northern Ireland View communications solutions and support across Northern Ireland.

Intuity provides UK-wide support. Location pages describe service coverage and do not imply that Intuity has a physical office in every listed area.

Related Intuity services

Build the phone system into a wider technology plan

Sector requirements may also depend on connectivity, mobile, security, contact centre and ongoing IT support.

Unified Communications Voice and CX Contact Centre Connectivity Cyber Security Managed IT Support

Migration approach

Plan the change before moving numbers and users

Audit

Document numbers, users, sites, devices, contracts, call flows and integrations.

Design

Agree the future call handling, resilience, permissions, reporting and device approach.

Migrate

Configure, test, train users and coordinate number porting within an agreed change plan.

Improve

Review service performance, user feedback, reporting and future changes after launch.

Frequently asked questions

Charities phone-system questions

What is the best phone system for charities, community organisations, membership bodies, social enterprises and not-for-profits?
The best option depends on user numbers, sites, call flows, integrations, resilience requirements and existing contracts. Intuity reviews these points before recommending cloud telephony, Microsoft Teams voice, contact centre features or a blended solution.
Can existing business telephone numbers be retained?
In most cases existing geographic and non-geographic numbers can be ported to a new provider. The porting plan should be checked before any existing service is cancelled.
Can the system support several offices and remote workers?
Yes. Cloud phone systems can connect branches, home workers and mobile users through one managed platform with shared call routing, presence and reporting.
Can the phone system work with Microsoft Teams?
Yes. Depending on the selected platform, Microsoft Teams can be used as the main calling interface or connected to a wider cloud communications service.
How is migration disruption reduced?
Intuity can document numbers, users, devices, call flows, connectivity and dependencies before migration. Testing, number-port planning, user communication and an agreed change window reduce avoidable disruption.

Review your current charities communications

Intuity can review your current contract, telephone numbers, user requirements, locations, connectivity, call handling and future plans before recommending a suitable route forward.

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