What business doesn’t want to lead against the competition? What business leaders crave the most is up to date and secure technology to drive their business forward, without having to have huge amounts of upfront capital to pay for it. The drive for differentiation and personalisation in the workplace is placing huge demands on system integration and digital transformation. Historically cutting-edge communication tools have been out of reach for many companies who cannot easily afford the upfront cost. Avaya has eliminated this problem with its subscription service and as it is cloud-based, you only pay for what you use. According to Gartner it is estimated that by 2021 28% of all telephony will be in the cloud. Whether you choose to have public, private or hybrid business communication solutions, we now offer a fully functioning, scalable and resilient unified communication solution through the highly compelling Avaya Cloud Office (ACO). Sound attractive?
As a country, we have recently been forced into a whole new way of working. Change doesn’t have to be daunting. Change is good, right? This is how ACO can help you to succeed. ACO will transform your organisation, allowing your teams to have seamless interaction, irrespective of the location they are in. It will change the way your employees have always approached business and will drive a shift to a more productive and agile workforce. Employee engagement is increased via this limitless infrastructure, with over two-thirds of employees expecting a similar level of technology in business as they use in their own lives. It is estimated that the effective use of technology can lower staff turnover by approximately 50%. Employees will adopt better time management skills and smarter working practices; Fierce Inc research has shown that 86% of employees cite ineffective communication or lack of collaboration as the cause of workplace failure. This feature-rich application will enable your team to call, meet or collaborate both internally and externally, using any device or system. It is flexible and scalable, allowing you to adjust the technology to meet the needs of your business. As a result, you will be enabling your business to grow faster as it becomes better equipped to manage omni-channel customer interaction.
Have you ever had a situation where you need to integrate a new technology and have had to adjust internal processes accordingly? ACO provides engagement that fits with how your teams work, whether it’s through voice, messaging, conferencing or team collaboration. ACO supports multiple devices, enabling employees to switch between the most effective communication device for the task they are performing. ACO enables agile and responsive engagement through its personalised call experience: one-touch dialling; calendar integration; directories.
In today’s world, 46% of companies use six or more collaboration tools across their business and 60% report increased costs and reduced flexibility due to poor communication tools. ACO removes these limitations and the frustrations that go with integrating disparate applications, bringing employees and content together through voice, video, group messaging and virtual rooms to provide team communication, file sharing and collaboration.
Do you find that projects are completed in quicker timeframes when you have face to face interaction with all the relevant parties? According to Forbes, 86% of employees do! ACO will enable a more structured approach to your business and a seamless interaction for faster decision making with video and web collaboration. The capabilities of face to face interaction with colleagues and customers, from any location, will drive productivity and allow you to serve your customers more effectively.
Technology enables business transformation. It allows you to push boundaries. Irrespective of your business size, ACO is ‘unified communication as a service’ that is consistent, easy to use and cost-effective. It has the capability of adapting to the needs of your business and provides a highly reliable and secure platform. It is one tool that will bring your teams and their activities together, no matter what device or what location.
Written by Julia Bunting
Marketing and Communications Director