Reasons why you should upgrade to a cloud-based contact centre in the new year. In light of the Coronavirus pandemic, you have probably made some leaps in technological advances, to enable your business to continue functioning with staff members working from home. But does this extend as far as your customer service agents? Choosing to […]
About Julia Bunting
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Being in peak festive season and amidst an erratic pandemic, is the experience you provide to your customers making you stand out in a crowd or is it sending you along a route of reputational ruin? Historically customer service has been built on the premise that the “customer is King” and the “customer is always […]
Intuity Communications Pumpkin carving competition With CoronaVirus throwing a spanner in the works and preventing many of us from taking part in the activities we really enjoy, the team at Intuity Communications thought we would create a bit of fun by running a pumpkin carving competition. Its just for the kids, so apologies to all […]
Customer engagement. Just the way it should be. We are all very comfortable with the use of technology in our own everyday lives; constantly striving to find that product or that piece of software that will revolutionise our lives, saving us time or money. So, should the workplace be any different? Technology is constantly adapting […]
Reasons why you should be thinking about upgrading to cloud-based telephony. Have you been wondering whether to upgrade your legacy PBX telephony system, to a cloud-based business communication platform? As we look to the green shoots of post Covid19 recovery, now might just be the right time to take that technology leap. We listen to […]
As a nation we have had little choice but to adapt to a new way of working but with the Government reviewing post lockdown stages, will we revert to ‘business as usual’ or will we be keen to continue to practice some of the measures we have become accustomed to? When the lockdown was […]