AI-powered customer engagement
Delivering AI-powered customer interaction via transparent and persistent self service journeys.
Take your contact centre and customer experience to the next level with next generation AI-powered seamless self-service journeys that incorporate natural language and visually rich user interaction. Koopid’s “no code”, cloud-based solution elegantly overlays existing contact centres and integrates with many of the market leaders, to deliver seamless transitions from AI driven customer self-service journeys, to live human assistance via voice and chat.
Koopid’s powerful AI and machine learning solution, connects siloed channels to deliver a secure, continuous and uninterrupted experience to customers, meeting them at their preferred channel and at their desired interaction pace. All customer interactions are transparent and persistent across all channels (voice, chat, digital self-service, IVR, chatbots) enabling personalised customer interactions and increasing agent productivity. Koopid transforms contact centres by effortlessly converging intelligent automation with human touch, across the channels that your business needs.
Benefits of a Koopid solution.
- Rapid deployment – see instant results, as Koopid can “go live” in hours, consolidating voice, chat, IVR, self-service and chat bots into a single paradigm
- Omni-channel virtual assistant – deploy a single virtual assistant to orchestrate experiences across all channels (voice, email, mobile and consumer messaging) to curate consistent, personalised and empathetic experiences in real-time.
- Accelerated customer resolution – Automate steps that are more accurately and speedily executed by a virtual assistant, providing personalised self-service workflows on mobile, web, chat and voice. Live Assist enables conversations to switch between virtual assistants and agents, without losing context. Perfect for when a human touch is critical and may save a relationship.
- Increased agent productivity – empower your workforce through A-I driven workflows, thus reducing the volume of time spent on repetitive tasks assigned to your agents.
- Easy management – the user is engaged using a multi-modal elegant GUI interface, which blends smart and dynamic interfaces, conversational ai and live agent interactions.
- Increased profit – A Koopid solution will put your business in the driving seat to offer an unparalleled level of service to your customers, resulting in elevated brand reputation and employee productivity, both of which will give you the stepping stone to sell more to your customers.
Intuity Communications supplies and supports organisations of 30 to 3,000+ users in Hertfordshire, Bedfordshire, Buckinghamshire, Cambridgeshire, London and the south-east of the UK.